MARCUS FOR BUSINESS

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Consumer Confidence

How do you know what your customer wants if you don’t ask them? In this course, Marcus discusses how to listen and learn from your customers to create a business that delivers products & services that earn brand loyalty as well as trust.

What you'll learn
  • The Importance of Customer Feedback
  • Ways of Getting Feedback From Your Customers
  • The Different Types of Focus Groups
  • Reasons You Should Utilize Focus Groups
  • How to Make the Most of Expert Knowledge for Your Business
At a Glance Consumer Confidence
Duration 120 mins
Lessons 10
Cost Free
Not For You? Check Out These Other Courses
by Marcus Business Team
Lessons Overview
Customers giving feedback through reviews and ratings online
1
1
Why Customer Feedback Matters & How to Get Feedback from Customers
10 mins
Image of people on a wifi logo
2
2
Types of Focus Groups and Why You Should Use Them
10 mins
Image of a graph with various data
3
3
Utilizing Expert Knowledge for Your Business
10 mins
Man and woman making a deal online in globe
4
4
How to Evaluate Macro vs Micro Business Problems
20 mins
Business team on target for marketing to the average consumer
5
5
Why You Should Cater Your Business to the Average Person on the Street
15 mins
Image of two people on separate arrows going different directions.
6
6
Make Decisions Based on Facts over Fiction
10 mins
two people shaking hands through a phone representing positive user experience online
7
7
Understanding the User Experience
10 mins
3 people under an umbrella representing net promoter score
8
8
What’s NPS®? And how can it earn your business money?
10 mins
image of woman going shopping on computer
9
9
10 Ways to Make Every Customer Interaction Positive
15 mins
Image of three people on an arrow going up.
10
10
What’s CRM and why do I need it?
10 mins

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