![Customers giving feedback through reviews and ratings online](https://marcuslemonis.com/wp-content/uploads/2020/09/customers-giving-feedback-online-thumbnail-400x225.jpg)
Do you listen to your customers or ignore their feedback? This lesson explains how customer information can drive business success.
![Image of people on a wifi logo](https://marcuslemonis.com/wp-content/uploads/2020/09/thumbnail-5-400x225.jpg)
Focus groups provide a great opportunity to understand the voice of the customer. Here’s how you can benefit from timely structured feedback.
![Image of a graph with various data](https://marcuslemonis.com/wp-content/uploads/2020/09/thumbnail-7-400x225.jpg)
When should you rely on expert knowledge? Could you become an expert yourself? Here’s how you can turn ideas and information into assets for your business.
![Man and woman making a deal online in globe](https://marcuslemonis.com/wp-content/uploads/2020/10/man-and-woman-making-deal-online-mobile-400x261.jpg)
Does your business have a “you” problem or is it more about the big picture? Can knowing the difference help on your next date?
![Business team on target for marketing to the average consumer](https://marcuslemonis.com/wp-content/uploads/2020/09/business-team-on-target-for-average-customer-thumbnail-400x225.jpg)
Mastering the art of catering to the average man is vital in business. Discover a few tips that’ll help you cater to all demographics.
![Image of two people on separate arrows going different directions.](https://marcuslemonis.com/wp-content/uploads/2020/10/thumbnail-10-400x225.jpg)
It is critical to block emotions, bias and fear when making business decisions. Establish a decision-making process based on facts.
![two people shaking hands through a phone representing positive user experience online](https://marcuslemonis.com/wp-content/uploads/2020/12/positive-user-experience-thumbnail-400x225.jpg)
The keys to understanding user experience, implementing it well, and monitoring progress for your small business.
![3 people under an umbrella representing net promoter score](https://marcuslemonis.com/wp-content/uploads/2020/12/net-promoter-score-thumbnail-400x225.jpg)
A Net Promoter Score®, or NPS®, is a powerful metric that can help your company build happy, loyal customers. Your small business can get started on finding your NPS® today.
![image of woman going shopping on computer](https://marcuslemonis.com/wp-content/uploads/2020/12/woman-shopping-online-thumbnail-400x225.jpg)
Discover good customer interaction skills, from empowering consumers to promoting loyalty, and becoming a customer-centric company.
![Image of three people on an arrow going up.](https://marcuslemonis.com/wp-content/uploads/2021/01/arrow-going-up-thumbnail-400x225.jpg)
Customer relationships are key to business success. A Customer Relationship Manager (CRM) can help you supercharge that connection.