Do you listen to your customers or ignore their feedback? This lesson explains how customer information can drive business success.
Focus groups provide a great opportunity to understand the voice of the customer. Here’s how you can benefit from timely structured feedback.
When should you rely on expert knowledge? Could you become an expert yourself? Here’s how you can turn ideas and information into assets for your business.
Does your business have a “you” problem or is it more about the big picture? Can knowing the difference help on your next date?
Mastering the art of catering to the average man is vital in business. Discover a few tips that’ll help you cater to all demographics.
It is critical to block emotions, bias and fear when making business decisions. Establish a decision-making process based on facts.
The keys to understanding user experience, implementing it well, and monitoring progress for your small business.
A Net Promoter Score®, or NPS®, is a powerful metric that can help your company build happy, loyal customers. Your small business can get started on finding your NPS® today.
Discover good customer interaction skills, from empowering consumers to promoting loyalty, and becoming a customer-centric company.
Customer relationships are key to business success. A Customer Relationship Manager (CRM) can help you supercharge that connection.
